Please review our Claim policy carefully
Qualitex Trading offers limited claim policy for all vehicles which are bought from Qualitex Trading.
All vehicle are available for sales on 'As-is Where-is' basis. Qualitex Trading buys vehicles
from Japanese auction or reliable sellers on the same 'As-is Where-is' basis. To facilitate
Qualitex trading also upload photos for each car once it is transported to our yard. The
vehicle Exterior / Interior grades are shown on the detail page for the selected unit.
Therefore, Qualitex Trading will not accept any claim regarding possible faults and defects,
whether minor or major, after the shipment. Buyer must check the photos carefully and
consult sales staff in case of any doubt or confusion before making the final
deal,.
Qualitex Trading does not accept claims in the following areas:
wheel alignment, balancing or rotation; wiper blade; engine drive belts; spark plugs; filters; fuses; all batteries; all hoses and clamps; oils, lubricants, fluids, refrigerants and coolants; brake pads and rotors; brake shoes and drums; suspension dampers (shock absorbers/strut elements); exhaust systems; tires.
Paint; glass; headlamps; bulbs; mirrors; ; body and chassis dents ; body seals and gaskets; interior and exterior trim, moldings, and fasteners; upholstery, headliner, carpeting, floor and trunk mats; convertible roof water leaks; window or body noises; wheels; damage due to rust, corrosion, or contamination,
Radio/cassette player, telephone, navigation system, CD changer, or any components of those systems; non-original equipment parts, components or accessories.
No claim will be accepted if shipment is delayed or canceled due to shipping line's re-scheduling. In case of delayed shipment, buyer can demand the refund of the sent amount. Qualitex Trading will refund the amount received without any deduction. Qualitex Trading will also refund the amount, without any deduction, to buyer if Qualitex Trading cancels the shipment for indefinite period.
Qualitex Trading shows the images of the vehicle right after it enters into the yard.
Qualitex Trading will not be responsible if damage occurs during the shipment or after the
shipment. Customer can request for insurance to cover any possible loses at additional
cost.
Qualitex Trading offers no claim if the accessories shown in photos at time of purchase are
stolen at yard, during the shipment or port of destination.
Qualitex Trading will compensate the buyer if purchased vehicle is canceled by Qualitex Trading (expect vehicles with faulty engine /transmission, vehicles which fail Inspection or are contaminated with radiation). Vehicle is considered purchased if payment has already been received. Qualitex Trading will payback the sent amount without any deduction or buy another car with same specification.
Qualitex Trading will accept the claim if vehicle is shipped without required certification. Engine number checkup has to be informed by the buyer beforehand and will be charged accordingly.
Qualitex Trading will not accept any claim if vehicle is damaged during the container shipment.
Once the vessel has sailed form Japan Qualitex Trading will not accept any claim for damage arising due to delay at sea.
Qualitex Trading will not charge for amendments to client if mistake is made by Qualitex Trading. Qualitex Trading will charge the buyer if mistake over the B/L is due to incorrect information provided by the buyer.