Frequently Asked Questions

We primarily conduct business in English but can also accommodate Hindi, Spanish, and Urdu.

Our office operates Monday to Friday, from 9:00 a.m. to 6:00 p.m. (Japan time), with a lunch break from 12:00 p.m. to 1:00 p.m. We are closed on Saturdays, Sundays, New Year's Holiday, Golden Week, and Summer Holiday.

No, we cannot place anything inside the vehicle unless it is shipped by container.

No, the FOB price includes only the vehicle's cost. Freight charges, port clearing costs, import duties, taxes, and other fees are the buyer's responsibility.

For security purposes, we only accept one email address.

We provide up to 30 detailed pictures of the vehicle to assist in your decision-making.

Consult your country's government authorities for the rules on vehicle imports, including pre-export inspections. Refer to our FAQ section titled 'Basic Export Rules/Regulations per Country' for more details.

Yes, if available. However, since this information is from a third party, its accuracy cannot be guaranteed. Qualitex Trading is not liable for issues caused by this information.

It varies. If spare keys are not found in the glove compartment, they are not included, and you will need to make copies.

No, we sell used Japanese vehicles, so any included manual will be in Japanese.

No, altering the odometer reading is illegal. Qualitex Trading does not engage in illegal activities.

We primarily purchase vehicles directly from auctions based on client orders, but we also maintain inventory for stock.

Yes, please specify the additions you want before requesting the Proforma Invoice.

Yes, please let us know what you are looking for, and our staff will try to find it for you.

Yes, we provide up to 30 detailed photos of each vehicle.

No, you cannot enter our storage yard due to security reasons. However, you can visit our office by scheduling an appointment in advance.

No, we cannot place anything inside the vehicle unless it is shipped by container.

Yes, we export vehicles and also sell for use in Japan.

Visit our guide at: https://www.qualitextrading.com/how-to-buy-from-auction

A deposit of $1,000 or 20% of the total vehicle cost (whichever is greater) is required before an order is confirmed.

The cost varies depending on the vehicle, auction, and your country's import regulations. Please contact us for a detailed quote.

Yes, our sales representatives can assist in finding vehicles using pictures and/or inspection reports.

Some countries require a pre-export inspection. Check with your country's authorities for the necessary inspection list.

Please allow at least three business days for your payment to reflect in our account.

After making a payment at your bank, you receive a Telegraphic Transfer Copy (TT Copy). If not issued immediately, the deposit slip serves as a substitute.

You are responsible for all bank fees. Confirm the fee with your bank before finalizing the purchase.

Japanese banks do not have an IBAN Code. Please use the Swift Code instead.

Estimated times are: - Africa: 3 - 5 weeks - Georgia: 6 weeks - Caribbean: 5 - 7 weeks - Pacific Region: 1 - 2 weeks - South America: 5 - 6 weeks

To book a vessel, we need: - Port of Discharge - Vehicle Destination - Consignee's full name, address, and phone number - Notify Party details (if different from the Consignee) - DHL Delivery Address for document dispatch

Yes, a PDF of the inspection certificate will be emailed once available.

These changes are made by the shipping companies, not Qualitex Trading.

As an importer, you will receive: - Bill of Lading (B/L) - Insurance Document (if applicable) - Export Certificate - Commercial Invoice - Inspection Certificate (if required) - Export Permit (if required)

In destination countries where pre-shipment inspection is mandatory (such as Kenya, Uganda, Tanzania, or Zambia), arriving without a valid inspection certificate often results in heavy customs penalties (typically 15% or more of the CIF value), destination inspection surcharges, or prolonged port clearance delays. Qualitex Trading can arrange all necessary pre-export inspections before shipment—please inform your sales representative when placing your order.

Shipping companies need complete information for the B/L. Any mistakes can lead to delays and extra costs.

The consignee is the person who will own the vehicle. Provide the consignee's full name, complete address, and phone number.

The individual or entity the shipping agent contacts to confirm the vessel's arrival date.

The address provided for dispatching shipping documents via DHL courier.

Yes, a PDF of your B/L and other documents will be emailed for verification.

Our Commercial Invoice contains all necessary information, which should suffice.

No, altering information on the B/L or other documents is illegal.

Yes, the DHL tracking number will be emailed once your documents are dispatched.

Please wait 24 business hours before reporting any problems. The tracking log updates once the package is picked up and scanned.

Shipping companies issue only one set of the B/L per cargo, and additional copies cannot be provided.

The shipping agent will contact the Notify Party listed on the B/L, or you can contact the agent directly about one week before the ETA.

You can complete 60% of the customs clearance procedure with PDF copies of the B/L. The remaining 40% requires the original B/L.

A legal document submitted by importers or customs brokers to the customs department as a declaration of goods imported into a country. It includes details such as the description of goods, their value, quantity, origin, etc.

A legal document issued by a carrier to a shipper that details the type, quantity, and destination of the goods being carried. It serves as a receipt of shipment when goods are delivered to the carrier.

An Incoterm where the seller pays for the cost of goods and freight to bring the goods to the port of destination. The buyer bears the risk and cost of insurance and any additional charges from the port of destination onwards.

An Incoterm where the seller pays for the cost of goods, freight, and insurance to bring the goods to the port of destination. The buyer bears any charges and risks after the goods are delivered to the port of destination.

A person or company authorized to handle customs clearance procedures on behalf of an importer or exporter. They facilitate the processing of customs declarations, duties, and taxes.

A document issued by the seller to the buyer, providing details of the goods sold, such as quantity, price, and terms of sale. It is used for customs declaration and as a proof of sale for international trade.

The entity (person or company) to whom the shipment of goods is addressed and delivered. They are usually the buyer or the receiver of the goods.

A document issued by relevant authorities certifying that goods being exported comply with specific quality, safety, or regulatory standards of the importing country.

An Incoterm where the seller is responsible for delivering the goods on board the vessel nominated by the buyer at the port of shipment. The buyer bears all costs and risks once the goods are on board.

The person or company named in shipping documents who is to be informed by the carrier or agent when the goods arrive at their destination.